Refund policy

1. Overview

We want you to love your purchase! If you're not 100% satisfied, here’s our easy return process:

2. Return Period

• Returns accepted within 14 days of delivery.

• Please ensure items are unused, with tags, and in original packaging.

3. How to Initiate a Return

1. Contact us at support@sswmerch.com with your order number and reason.

2. We'll review your request within 2 business days.

3. If approved:

   • We’ll send a prepaid return label for defective/mis-shipped items.

   • For other returns, you'll receive a discounted return shipping label.

4. Ship the item within 5 days of approval.

4. Refund Processing

Once we receive and inspect your return:

• Approved returns: Refund issued via your original payment method within 5 business days.

• Disallowed returns: We'll contact you via email with next steps.

5. Sale Items

• Final sale. Sale items are not eligible for refunds or exchanges.

6. Returns Not Covered

• Used, washed, or damaged items not due to shipping defects.

• Items without proof of purchase or original tags.

7. International Returns

• Customers are responsible for return shipping and any duties.

• Contact us first before initiating returns from outside the U.S.

8. Need Help?

Email us at support@sswmerch.com or use our Contact Us page. We're happy to assist!