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Shipping policy

1. Order Processing

  • Orders are processed within 2–3 business days (excluding weekends and holidays).

  • During high-volume periods, processing may take up to 5 business days — we’ll notify you of any delays.

2. Shipping Methods & Delivery Times

Method Cost Estimated Delivery
Standard (US) Free 5–10 business days
Expedited (US) $6.90 (0–1 lb)
$9.90 (1–5 lb)
Free (5 lb+) 2–5 business days

We ship using trusted carriers such as USPS, UPS, and FedEx. You’ll receive tracking details once your order ships.

3. International Shipping

We currently offer free international shipping.

🌍 No matter where you are, shipping is on us — no hidden fees or handling costs.

Note: Delivery times may vary by location and may be affected by local customs processing.

4. Shipment Confirmation & Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number.
Tracking becomes active within 24–48 hours.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Email us at sswmerch@gmail.com or use our Contact Us form.

  2. Include your order number and a photo of the issue.

  3. We’ll respond within 1 business day to resolve the issue.

If the issue is our fault, we’ll send a replacement or refund, and cover any shipping costs.

6. Questions?

We’re happy to help! Reach out anytime:

Need to make a return? Read our Return & Refund Policy for full details.