Refund policy


No refunds on sale items.

Due to COVID-19 (also known as CORONAVIRUS), we are not accepting any returns at the moment.

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sswmerch@gmail.com. Items sent back to us without first requesting a return will not be accepted.

Edits or changes must be made within 24 hours. 


You can always contact us for any return question at sswmerch@gmail.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.